FAQs & Testimonials

Questions answered.
Clearly.

Everything you need to know about how this works, what to expect, and how to get started.

What clients say

Real people. Real clarity.

★★★★★

"I had no idea what my ACC decision actually meant or whether I should appeal. Zsarina's written breakdown made everything clear within 24 hours. I finally knew what I was dealing with."

Client — Wellington $150 Quick Review
★★★★★

"I'd been going back and forth with ACC for months and couldn't make sense of what they were saying. The Decision Clarity Review gave me a clear picture of exactly what had gone wrong and what my options were."

Client — Auckland $350 Decision Clarity Review
★★★★★

"I had a deadline coming up and was completely overwhelmed. The Urgent Letter was exactly what I needed — structured, clear, and ready to send. Worth every cent."

Client — Christchurch $250 Urgent Letter
★★★★★

"I didn't know where to start. The written analysis was thorough, easy to follow, and gave me the confidence to actually respond to ACC. I wish I'd found this sooner."

Client — Hamilton $650 Written Response Pack

"Independent. Written. Always in your interest — never affiliated with ACC."

How payment works

Simple. Secure. No surprises.

1

Submit your form

Fill out the intake form and upload your ACC decision letter. No phone call needed — everything is handled in writing.

2

Receive a confirmation email

Zsarina will review your submission and send you a confirmation email within one business day, along with a secure Stripe payment link for the exact amount.

3

Pay securely via Stripe

Click the payment link and pay by card. Stripe is a trusted, secure payment platform — your card details are never seen or stored by Zsarina.

4

Work begins immediately

Once payment is confirmed, your review begins. You'll receive your written analysis within the timeframe for your chosen service.

🔒 Secure card payments via Stripe · No hidden fees

Frequently asked questions

Answers before you ask.

The $150 Quick Review and $250 Urgent Letter are completed within 48 hours of receiving your documents and payment. The $350 Decision Clarity Review, $650 Written Response Pack, and $950 Review Strategy Pack are completed within 5–7 working days. All timeframes begin once payment is confirmed.
You'll need your ACC decision letter and a brief description of your situation. For larger reviews and response packs, any supporting documents you have (medical reports, previous correspondence with ACC) are helpful but not always required. You'll be guided through this in the intake form.
No. Zsarina is not a lawyer and this is not legal advice. This is independent, document-based analysis — structured written clarity on what your ACC decision means and what your realistic options are. If your situation requires legal representation, that will be noted in your review.
No. Zsarina is completely independent of ACC. There is no commercial relationship or affiliation with ACC or any party involved in your case. This analysis is always in your interest.
After you submit your form, you'll receive a confirmation email with a secure Stripe payment link. Work begins once payment is received. Stripe accepts all major credit and debit cards. Your card details are never seen or stored by Zsarina — Stripe handles all payment processing securely.
Most people start with the $150 Quick Review. It gives you a clear written breakdown of your decision and your single best next step — enough to understand your situation and decide whether to go further. If you already understand the decision and need a formal written response, the $350 or $650 packages may be more appropriate. If you're unsure, start with the Quick Review.
If timing is critical, the $250 Urgent Letter is the right choice — it's prioritised and delivered within 48 hours. When you submit your form, make sure to note your deadline clearly so it can be factored into your review.
No. Everything is handled in writing — from the intake form through to delivery of your review. There are no calls, no video meetings, and no in-person appointments required.
Your review is designed to be comprehensive and self-contained — most clients find it covers everything they need. If after reading your review you need a deeper level of support, you can discuss upgrading to a larger package by replying to your confirmation email.
Yes. Your documents and personal information are used solely for the purpose of completing your review and are handled with care. Please refer to the Privacy Policy for full details.

Still have a question?

Submit the form and ask it there — or start your $150 Quick Review and get clear written direction within 48 hours.

Start my $150 Review →

48hr turnaround on Quick Review & Urgent Letter · 5–7 working days on larger reports